Cluster Operations Director

CLUSTER OPERATIONS DIRECTOR - BAHRAIN

Our client, an established and reputable Hospitality Group is looking to strengthen their team by adding an experienced Cluster Operations Director. The successful applicant will beresponsible for ensuring operational effectiveness by providing leadership for the Company's Cluster Division SBUs.

This position will lead and manage, strategically and operationally, the activities, operations, resources and personnel of the Company’s Cluster Division, ensuring these supports, and are supported by, the activities of employees across the Organization, as required.

A bit about the role:

• Support and direct SBU management in order to achieve revenue targets and budgeted profit.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Oversee guest service processes and organize them to enhance customer satisfaction.
• Lead the development of, and oversee the implementation of service improvement plans where required.
• Evaluate regularly the effectiveness of business procedures according to organizational objectives and apply improvements.
• Revise and/or formulate other policies and promote their implementation.
• Review financial information and adjust operational systems to promote profitability.
• Liaise with COO to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day operations of the business/s to ensure efficient progress.
• Lead, grow, develop and manage direct reports and others in the Cluster Division.
• Oversee staff appraisal and supervision systems in line with required competencies
• Resolve performance issues among staff and management
• Oversee monthly and quarterly assessments and forecasts of Cluster Division’s financial performance against budget, financial and operational goals.
• Manage and monitor SBU budgets including analysis, reporting and action on variances

What we are looking for:

• Must have GCC experience
• 3-5 years of successful, high sales volume, operational, multi-unit management experience in the restaurant industry
• Excellent communication skills
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

Salary package: BHD3500 including benefits