Guest Relations Agent
Hilton Bahrain location Manama, Al ‘Āşimah, Bahrain category Hotel Full-time HOT0B65J Posted: Nov 26th 2024 JOB DESCRIPTION A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
As a Guest Relations Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Guest Relations Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Calm, efficient, and organized with great attention to detail Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service Ability to multi-task while maintaining a positive attitude when working with a VIP Guest Computer literate and able to navigate through Company systems Professional manner with an emphasis on hospitality and guest service Guest relations experience in the hotel, leisure, and/or entertainment sectors Proven ability to listen and respond to demanding Guest needs Conflict resolution experience Cash handling experience
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Location Marjan Island Blvd., Ras Al Khaimah, Ras al-Khaimah, 1468, United Arab Emirates Category Hotel
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member tr...
Location Northern Ring Road, Riyadh, Ar Riyad, 3325, Saudi Arabia Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
Location DUBAI JUMERAIH BEACH, The Walk, PO Box 2431, Dubai, Dubai, D94, United Arab Emirates Category Hotel
As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as requi...
Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
Location Juffair Area Opposite Najma Club, Manama, Al ‘Āşimah, 500200, Bahrain Category Hotel
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist cont...
Location Ben Dhar Street, Ras Al Khaimah, Ras al-Khaimah, TBD, United Arab Emirates Category Hotel
As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Serv...
Location Dubai - Al Qusais, Dubai, Dubai, TBD, United Arab Emirates Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
Location Qatar Entertainment City, Doha, Plot No. LED-ENT/01, Qatar Category Hotel
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first im...
Location Yas Leisure Drive, Yas Island, Abu Dhabi, Abu Dhabi, United Arab Emirates Category Hotel
As a Guest Relations Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influenc...
