Operations Specialist (BPay)

Responsibilities

• Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard / framework agreed within the operating office and operational risk team.
• Evaluate existing business processes and outline business process improvement/optimisation opportunities.
• Monitor and perform ongoing analysis on business processes related to productivity, quality and costs. 
• Present process performance tracking reports and integrate feedback.
• Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes.
• Coordinate business process improvement strategies with internal stakeholders.
• Oversee all aspects related to the implementation stages of business process improvement initiatives.
• Collaborate both internal and external teams to achieve operation scaling up.
• Manage communication with 3rd party partners (solve customer issues, follow up on delays and pending items).
• Play a key role between BPay departments and outsourced departments (Customer Service, KYC/KYB central teams, etc.).

Requirements

• 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience.
• Preferable with internal or external consulting background.
• Hands-on experience of operational or business process management work experience, preferably in a financial services organisation.
• Strong coordination skills and strategic mindset for internal cross team collaboration.
• Proven experience in stakeholder management.
• Ability to identify and solve complex problems.