Solution Engineer

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

We are seeking a Solution Engineer who is passionate about technology, enjoys building creative solutions, and thrives in a collaborativepresalesenvironment. In this role, you will develophigh qualitydemos, prototypes, and internal tools that help our teamsdemonstratethe value of CSG’s Customer Experience solutions. You will also support select customer-facing opportunities, particularly in the LATAM region.

This role is ideal for someone who loves to build, experiment, problem-solve, and bring ideas to life through hands-on technical work.

We are looking for a Solution Engineer who will:

Build & Develop (Primary Focus)

• Create reusable demos, custom demos, proofs of concept (POCs), and internal demo tools that support global presales teams.

  
  
  

• Build integrations, lightweight applications, and technical prototypes that illustrate how CSG technology can solve real-world business challenges.

  
  
  

• Implement demo frameworks, components, and utilities that improve team efficiency and consistency.

  
  
  

• Explorenew technologiesand development approaches, including the use of AI tools to accelerate build cycles.

  
  
  

Collaborate & Innovate

• Partner withsales and presales teammates to understand customer needs and translate them into compelling technical experiences.

  
  
  

• Engage in requirement discovery, ask clarifying questions, and help shape solution approaches that align with customer goals.

  
  
  

• Contribute to internal best practices around demo development, cloud usage, integration patterns, and tooling.

  
  
  

Present & Support Customer Opportunities

• Participate in customer meetings and presentations as needed, especially for opportunities in LATAM.

  
  
  

• Demonstrate the technical capabilities of your solutions and communicate the value and story behind them.

  
  
  

• Help customers envisionwhat’spossible through clear, thoughtful, and engaging technical storytelling.

  
  
  

Is this opportunity right for you? We are looking for candidates who has:

• Bachelor’s degree in Computer Science, Engineering, ora relatedtechnical fieldor equivalent practical experience.

  
  
  

• Experience building applications, demos, integrations, or prototypes, ideally in a technical or presales role.

  
  
  

• Proficiencywith JavaScript, Python, or similar programming languages.

  
  
  

• Familiarity with SQLandNoSQLdatabases.

  
  
  

• Experience with cloud platforms such as AWS or Azure, including APIs, cloud services, and basic infrastructure concepts.

  
  
  

• Understanding ofsoftware development practices.

  
  
  

• Fluent Portuguese(for presentations)and strong English communication skills(for working effectively in a global business environment).

  
  
  

• Spanishproficiencyis a plus.

  
  
  

Preferred Qualifications

• Experience using AI-assisted development tools to streamline or accelerate technical work.

  
  
  

• Experience in presales, technical enablement, or customer-facing technical roles.

  
  
  

• Familiarity with modern UI frameworks or technologies used to design interactive demo experiences.

  
  
  

You will thrive in this role if:

• You are curious, proactive, and eager to learn.

  
  
  

• You love to build and can take an idea from concept to working demo.

  
  
  

• You enjoy solving problems and exploringnew technologies.

  
  
  

• You communicate clearly and enjoy helping others understand technical concepts.

  
  
  

• You are collaborative, self-directed, and comfortable working in a dynamic environment.

  
  
  

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

  
  
  

• Employee Belonging Groups

  
  
  

• Healthcare: Dental, Medical, and Vision

  
  
  

• Paid Vacation, Volunteer, and Holiday Time Off

  
  
  

• And so much more!

  
  
  

#LI-Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.