Sr. Services Delivery Engineer

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

BigID is growing quickly, and we are expanding our Services team and seeking a Senior Service Delivery Engineer to work with our customers located mainly in Europe and the Middle East. The services team plays an important role in the successful setup, integration, deployment and adoption of BigID's platform, for our customers and implementation partners. The focus of services engagements is on bringing ongoing, incremental value to our customers through unlocking BigID related use cases. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you’ll do:

• Work closely with client stakeholders to determine technical requirements for specific business objectives at hand 
• Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements and business objectives
• Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments 
• Deliver training for respective technologies at an applicable level of depth and detail for a given audience
• Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements

What you’ll bring:

• Senior level experience in information technology, with an equivalent of at least 3 years in a customer-facing role - preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• Clear and concise communication with the ability to explain complex technical concepts to a non technical audience
• Ideally experience in working with customers across Europe and Middle East region
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development 
• Advanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment 
• A proactive approach in understanding internal and customers business challenges with the ability to suggest solutions
• Professional experience in Docker and Kubernetes deployments and Linux operating systems
• Meaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2 
• Professional experience with cloud offerings such as AWS, Azure or Google Cloud Platform 
• Experience with REST API 
• Programming or scripting skills with bash, Java or Python

What’s in it for you?! 

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements 
• Other compulsory benefits based on the country of residence

Our Values: 

We look for people who embody our values - Care, Do, Try & Shine. 

• Care - We care about our customers and each other 
• Do - We do what it takes to make a positive impact 
• Try - We try our best and we don’t give up 
• Shine - We shine and make it our mission to always stand out 

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We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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