Field Service Engineer

Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

• Serve as technical troubleshooter to customers after sale and during product testing and installation to ensure timely resolution and customer satisfaction.
• Investigate and resolve technical problems; repair or replace components/products or provide alternative solutions to minimize downtime.
• Respond to customer requests for system or component changes or upgrades in compliance with technical standards.
• Provide training to customers on product use and maintenance to enhance operational safety and efficiency.
• Report all observed failures to engineering for root cause analysis and corrective action.
• Provide feedback to engineering for product and maintainability improvements to support continuous improvement initiatives.
• Maintain accurate records of customer data and service history to ensure traceability and compliance.
• Support sales activities by generating after-sales service solutions and providing technical consultation to drive customer satisfaction and revenue growth.

• Proven ability to troubleshoot electrical and/or mechanical systems to ensure operational reliability and minimize downtime.
• Highly motivated, collaborative, and results-driven with a strong sense of integrity.
• Organized and detail-oriented with strong analytical and systems-thinking skills.
• Excellent communication skills across all organizational levels to foster effective collaboration and customer engagement.
  

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