Production Support Engineer

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Production Support Engineer, you will be a part of our rapidly growing IT department. You will actively collaborate with other teams and work in the production environment support, for financial applications.

Responsibilities

• Monitor and support the production environment, with a focus on critical systems such as payment services, client interfaces, and trading platforms
• Participate in incident management, including handling P1/P2 incidents, escalation, and coordination with internal teams
• Perform root cause analysis (RCA) and contribute to post-incident reviews
• Investigate and resolve production issues across multiple services and environments
• Report bugs and issues to development teams and resolve support tickets when possible
• Configure systems, fix operational issues, and perform data and performance analysis
• Work with monitoring, logs, and alerts to proactively detect and diagnose problems
• Automate routine operational tasks and improve support processes
• Collaborate with product, development, payments, and external vendors when required
• Communicate technical issues clearly, including business impact and status updates

Requirements

• 3+ years of experience in a Production Support / Technical Support / Site Reliability
• Strong SQL skills with hands-on experience using MySQL and/or PostgreSQL, including:
  • data validation and investigations
  • performance and incident-related queries
  • basic understanding of locks, slow queries, and replication
• Experience working with monitoring and observability tools, such as:
  • Grafana (dashboards, alerts)
  • log aggregation systems (e.g. Graylog, Kibana, Elasticsearch)
• Basic programming or scripting skills (Python, Node.js) a plus
• General understanding of CI/CD processes and containerized environments (Docker)
• Experience supporting high-availability, production-critical systems
• Strong analytical and problem-solving skills
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Strong communication and teamwork skills
• Proactive mindset and ownership mentality

Interview steps

• Recruiter screen (~30 minutes) 
  
• Technical Interview with managers (~90 minutes) 

Nice to Have

• Experience with Kubernetes or other orchestration platforms
• Familiarity with API gateways, edge layers, or CDN-based architectures
• Experience with distributed systems, asynchronous messaging, or event-driven architectures
• Background in financial systems, payments, or trading platforms
• Participation in on-call rotations or 24/5–24/7 support environments
• Awareness of security, data protection, and compliance requirements in fintech