Associate Manager - Information Technology

JOB TITLE
Associate Manager - Information Technology | MAF Retail | Hypermarket Egypt
ROLE SUMMARY
Associate Manager - Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.
ROLE PROFILE

• Provide first level support to all business units on all IT related requests.
• Provide hotline support during non-office hours, holidays and weekends when required.
• Coordinate, test and review request for changes identified by MAF Retail staff.
• Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
• Determine the most effective manner to resolve user’s technical issue.
• Record required user and problem information in Service Desk tool.
• Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.

REQUIREMENTS

• Bachelor’s Degree in Computer Science or equivalent.
• 4+ years of experience in an IT Department.
• Business communication and presentation skills.
• Highly organized with strong multitasking skills.
• Good time management skills.
• Good problem solving skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.