About Bosta:Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.About The Role:The Audit Specialist is responsible for day-to-day quality audits across fulfillment operations to ensure all SOPs, quality standards, and operational guidelines are consistently followed. The role focuses on random order audits, end-to-end process checks, and exception investigation to protect order quality, accuracy, and customer experience.Job Code:2026BOST-057Job responsibilities:
- Order & Process Auditing:
- Conduct random audits on packed orders to verify compliance with picking and packing SOPs.
- Select random orders at merchant level for full end-to-end audit (pick → pack → staging → transfer).
- Ensure correct items, quantities, packaging materials, and labeling standards are applied.
CCTV & Traceability Review:Review
CCTV footage to trace audited orders across the fulfillment process.Verify that quality, handling, and safety guidelines were followed at each step.Identify deviations, errors, or non-compliance with SOPs.
Exception & Delay Investigation:Investigate
delayed orders to determine root cause.Recommend
order cancellation in cases of confirmed loss, damage, or irrecoverable exceptions, following approval workflows.Document findings and escalation clearly.
Quality Assurance & Compliance:Ensure all operational guidelines and quality standards are met.Identify recurring issues, weak controls, or process gaps.Support continuous improvement by recommending corrective and preventive actions.
Reporting & Documentation:Document audit findings, evidence, and outcomes.Maintain daily audit logs and quality reports.Share insights on error trends, merchant-specific issues, or operational risks.
Cross-Functional Coordination:Coordinate with Outbound, Inbound, Inventory, Account Management, and Operations teams to close audit findings.Support training and awareness by sharing audit learnings with operations teams.
- 1–3 years of experience in warehouse operations, quality, audit, or compliance roles.
- Experience reviewing CCTV or operational logs is a plus.
- High attention to detail and investigative mindset.
- Skills & Competencies:
- Strong observation and analytical skills
- Ability to follow SOPs strictly
- Clear documentation and reporting skills
- Integrity and objectivity
- Ability to work independently and consistently
- Basic system literacy (WMS, order systems, CCTV tools)
