Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
Recommends process improvements to facilitate Customer care work and delight the customers.
