Collection Specialist

• Communicate with clients to build and maintain a strong relationship
  
• Responsible for confirming with clients’ invoices accuracy to start follow up procedures till the due date
  
• Interviewing clients telephonic ally to establish their ability to pay debt.
  
• Overcoming stall tactics and objections and suggesting source of money for debt payments.
  
• Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process.
  
• Negotiating settlements by arranging clients’ payments over a longer time span.
  
• Confirming clients’ information and payment agreements.
  
• Informing management regarding effectiveness of strategies for various accounts
  
• Complying with applicable laws, regulations, policies, and procedures.
  
• Follow up any modifications for the invoices when needed.
  
• Make sure that all invoices are accepted by the customer
  

• Bachelor's Degree in Accounting,
  

• Excellent knowledge of Microsoft office

•   Reporting Skills
  

• Deadline-Oriented
• Time Management

• Previous work experience in customer service, sales, collections, or related field.
  

Behavioral Competencies:

• Excellent knowledge of collection processes.
  
• Task Planning.
  
• Excellent verbal communication, negotiation, and people skills.
  
• Outstanding phone etiquette.
  
• Proficient mathematical skills.
  
• Excellent communication and problem-solving skills.