CDI - Enterprise Sales Operations Champion
Enterprise Sales Operations Champion
ref :L6YY886R | 04 déc. 2024
date limite de candidature : 04 mars 2025
Giza Egypt - Egypte
*Purpose of the Role:
The Enterprise Sales Operations Champion ensures seamless operational support for the enterprise sales team by streamlining processes, resolving issues, and maintaining high-quality standards across sales operations. This role acts as a bridge between sales representatives, customers, and internal departments to optimize customer satisfaction, operational efficiency, and revenue generation.
Key Responsibilities:
Operational Support:
Generate and analyze daily quality reports for entry figures across direct sales channels to ensure successful activations. Prepare and share daily rejection reports, facilitating efficient follow-up on Service Requests (SRs).
Request and Issue Management:
Receive requests from Channel Partners (CPs) and Account Managers, ensuring timely redirection to the appropriate department. Review, validate, and submit contracts using the Siebel system. Follow up on all submitted requests and complaints, coordinating with departments such as the Operations Coordination Center (OCC), Save Team, Data Team, and Activation Team.
Problem Resolution:
Handle network issues, SIM card changes, and delegation requests, ensuring swift resolution and communication. Address and follow up on all cases related to the loyalty program, including account-level and dial-level inquiries, coordinating with the respective contact person.
Quality Assurance:
Ensure compliance with established operational standards and guidelines to enhance customer experience and internal efficiency.
Qualifications and Skills:
Education and Experience:
Bachelors degree in Business Administration, Sales, or a related field. Minimum of 2-3 years of experience in sales operations or a similar role, preferably within the telecommunications sector.
Skills:
Exceptional problem-solving and organizational skills. Strong communication and interpersonal abilities to liaise effectively with various stakeholders. Attention to detail and a commitment to quality assurance. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
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CDI
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