Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo, Egypt. In this role, you'll serve as a key support resource, ensuring our organization's IT infrastructure runs smoothly and efficiently. As an IT Coordinator, you'll be the bridge between our technical team and end-users, providing responsive support, coordinating IT initiatives, and maintaining our systems with precision and professionalism. If you're passionate about technology, thrive in a collaborative environment, and enjoy helping others solve technical challenges, we'd love to hear from you.
- Provide first-level technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and connectivity issues in a professional and friendly manner
- Log, track, and prioritize IT support requests using ticketing systems, ensuring timely resolution and clear communication with users throughout the process
- Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications across the organization
- Coordinate IT onboarding and offboarding processes for new and departing employees, ensuring systems access and equipment are properly managed
- Maintain accurate documentation of IT assets, inventory, and system configurations, supporting analytical decision-making and compliance requirements
- Perform routine system maintenance tasks, including software updates, patches, and security protocols, to ensure optimal performance and data protection
- Support the coordination of IT projects and initiatives, working collaboratively with team members to meet organizational goals and timelines
- Assist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficiently
- Provide user training and guidance on IT systems, software applications, and best practices to enhance organizational capability
- Prepare detailed reports on IT support activities, system performance, and recommendations for process improvements
- Maintain a customer-focused approach, ensuring all interactions reflect our commitment to service excellence and user satisfaction
- Adhere to IT security policies and procedures, promoting a culture of data protection and compliance across the organization
- Support special IT initiatives, system upgrades, or organizational technology projects as assigned
- Other duties as assigned to support the IT department's mission and organizational objectives
Qualifications
Required Qualifications:
- Minimum 2 years of experience in IT support, help desk, or technical support roles
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
- Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical users
- Solid understanding of computer hardware, software, and basic networking principles
- Experience with IT ticketing systems and help desk software
- Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
- Demonstrated problem-solving abilities and analytical thinking
- Ability to work collaboratively within a team environment and support colleagues with a positive, customer-focused attitude
- Attention to detail and commitment to maintaining accurate documentation and records
Preferred Qualifications:
- Diploma or degree in Information Technology, Computer Science, or a related field
- CompTIA A+, Network+, or similar IT certification
- Help desk or IT support certification
- Experience with remote support tools and software
- Familiarity with basic network troubleshooting and connectivity issues
- Experience with IT asset management systems
- Knowledge of IT security best practices and data protection protocols
- Previous experience in a corporate or organizational environment
