Managed Services Support Professional Exchange

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective
The Managed Services Engineer – Exchange Professional is responsible for delivering reliable, secure, and efficient managed services across Exchange, M365, and core infrastructure. This role ensures operational excellence by supporting, administering, and optimizing systems to maintain business continuity, data protection, and compliance.
Key Responsibilities:

• Service Management & Technical Support

• Provide service management and operations for Infrastructure, Exchange, and M365, to ensure continuous service availability, stability, and business productivity.

• Deliver L2/L3 technical support for end users and backend systems, to resolve incidents efficiently, reduce downtime, and improve user satisfaction.

• Proactively respond to alerts and monitoring notifications, to prevent service disruptions and address issues before escalation.

• Platform Administration & Optimization

- Administer and configure Azure Active Directory and Microsoft 365 services, to support identity and access management and ensure secure service delivery.

- Monitor and manage AD synchronization between on-premises and Azure AD, to maintain identity consistency across hybrid environments.

- Conduct quarterly performance optimization activities, to enhance system performance, resource utilization, and service stability.

- Security & Compliance

- Maintain and enforce M365 security strategies, policies, and procedures, to align with the organization's security posture and compliance mandates.

- Apply geographic-based conditions, MFA, and least privileged access, to safeguard access control and reduce risk exposure.

- Analyze logs and alerts for phishing, malware, and fraud using Proof-point, to protect the organization from advanced email threats and minimize attack surfaces.

- Backup & Data Protection

- Manage and configure Veeam cloud-based backup for M365, to ensure data recovery readiness and business continuity.

- Control and monitor data backup, retention, and recovery operations, to meet SLAs and data governance requirements.

- Infrastructure Management

- Install, monitor, and configure Windows Server roles (AD, DNS, DHCP, WSUS, File/Print), to ensure core infrastructure services are operational and up to date.

- Manage accounts, groups, and enforce security policies via Group Policy Objects (GPOs), to standardize user environments and enforce IT security baselines.

- Oversee virtual infrastructure and ensure reliable data protection, to optimize resource allocation and maintain system resiliency.

- Vendor Coordination & Strategic Planning

- Coordinate with suppliers for support and warranty claims, to ensure timely resolution of hardware/software issues and maintain SLAs.

- Recommend system enhancements and contribute to IT budget planning, to support long-term infrastructure scalability and cost-efficiency.

- Negotiate and manage contracts with vendors and consultants, to ensure quality services and alignment with business goals.

Qualifications

• Education: Bachelor's degree in computer science or equivalent discipline.
• Experience: 6-10 years of experience in Microsoft Infrastructure, Exchange, and M365 environments.
• Strong knowledge of Microsoft Exchange Online, Active Directory, Azure AD, M365, Group Policy, SCCM, and WSUS.
• Basic familiarity with Azure IaaS, virtual infrastructure, and Veeam backup.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
• Experience with Proofpoint or similar security tools for email threat management.
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Enterprise Administrator Expert
• Veeam Certified Engineer (VMCE)