Operations Leader

Purpose of the Job

The Middle Mile Leader is responsible for managing and overseeing middle mile transportation operations between hubs, fulfillment centers, and distribution points. The role ensures timely, cost-efficient, and secure movement of shipments while maintaining service level agreements (SLAs), fleet utilization, and compliance with operational standards.

Job Description

• Supervise daily middle mile transportation operations between sorting Center and distribution Teams.
• Monitor linehaul schedules, departures, arrivals, and transit times to ensure SLA compliance.
• Coordinate with last mile teams, fleet providers, and control tower to resolve delays or operational issues.
• Manage fleet utilization, vehicle capacity planning, and route optimization.
• Track shipment movement, scan compliance, and exception handling (delays, damages, shortages).
• Ensure drivers’ adherence to safety regulations, company policies, and operating procedures.
• Prepare daily, weekly, and monthly performance reports (on-time performance, cost, utilization).
• Support peak planning, volume forecasting, and contingency plans.
• Investigate incidents, delays, or losses and provide root cause analysis with corrective actions.
• Assist in vendor management and performance evaluation of transport partners.

Job Requirements - Experience and Education

• • Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
  • 3–5 years of experience in transportation, middle mile, linehaul, or logistics operations.
  • Strong knowledge of fleet operations, routing, and transportation planning.
  • Experience with TMS, WMS, or logistics tracking systems.
  • Ability to analyze data and prepare operational reports.
  • Strong leadership and coordination skills
  • Problem-solving and decision-making under pressure
  • Excellent communication and stakeholder management
  • Supervise daily warehouse activities and staff shifts
  • Ensure accurate receiving, put-away, picking, and dispatch of inventory
  • Monitor inventory accuracy and conduct cycle counts
  • Enforce warehouse safety standards and operational SOPs
  • Coordinate with transportation and operations teams for timely dispatch
  • Track warehouse KPIs such as productivity, accuracy, and SLA performance
  • Train, evaluate, and discipline warehouse staff when required
  • Identify and implement process improvements to increase efficiency
    

  Work Location: 6th of October Industrial Zone

  
  
  

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Interpersonal Skills
Customer Focus
Communication Skills
Attention To Details
Problem Solving
Leadership Skills
Teamwork
Time Management