Quality Assurance Coordinator (Hybrid)

About Laoret:
Laoret is uniquely poised to connect and serve clients in virtually every corner of the translation and localization world, overcoming cultural and language barriers at the local level. Our ISO-certified translation and localization services are available entirely online. Whether you're in the office or on the go, you can connect with us from anywhere. We leverage our vast network of native linguistic professionals in over 120 languages, tech-savvy localization experts, and cutting-edge localization technology to provide seamless services to our global clients.

Job Description:
We are seeking a dedicated and detail-oriented Quality Assurance Coordinator to join our team. In this role, you will play a pivotal part in establishing and implementing new quality standards and processes to enhance the overall service quality of our operations. You will collaborate with cross-functional teams and ensure that our processes are optimized for efficiency and effectiveness.

Key Responsibilities:

• Develop and Implement Quality Standards: Participate in the creation and implementation of new quality standards, processes, and guidelines to improve service delivery.
• Action Plan Development: Create detailed action plans that define processes, timelines, and stakeholders, ensuring all aspects of the plan are clear and achievable.
• Execution and Updates: Execute action plans by identifying necessary changes to existing processes, drafting sub-processes, and preparing documentation for relevant stakeholders.
• Release Updated Processes: Oversee the release of updated processes by facilitating linguistic reviews, obtaining stakeholder approvals, coding, uploading documents, and announcing releases across the organization.
• Audit Scheduling and Management: Create and manage audit schedules by updating employee lists, assigning dates/times, and designating auditors for each auditee, then distributing the finalized schedule to stakeholders.
• Conduct Audits: Perform audits by reviewing past reports, conducting the audit process, and sharing findings with stakeholders, ensuring all feedback is integrated into ongoing improvements.

Job Requirements:

• Education: Bachelor's degree in a relevant field (preferred).
• Experience: At least 1 year of experience in Quality Assurance or a related field.
• Skills:
  • Excellent command of the English language (both written and spoken).
  • Proficiency in Microsoft Office applications, particularly advanced skills in Excel.
  • Strong written, oral, presentation, and interpersonal communication skills.