Senior Machine Learning Ops Engineer

About Us:

ZIWOis an Omni-channel Cloud Contact Center Software (CCAAS) provider, offering straightforward solutions for companies to communicate with their clients via Phone, WhatsApp, SMS, and more.

We connect 145 countries globally, including the GCC, enabling users to instantly expand their reach into new geographies. Our software offers ready-made plugins with most CRMs and is integrable with any app, thanks to an open API architecture.

Key Responsibilities:

• Scaling AI systems from proof-of-concepts to productionBuilding monitoring and alerting systems to track model performance, system health, and data driftManaging model versions to ensure traceability and reproducibility
  
• Keep abreast of developments in the field
• Optimizing compute resources for cost and performance efficiency
• Implementing automation for model deployment

Qualifications:

• Bachelor’s or Master’s Degree in Computer Science, Data Science, Mathematics, or Engineering.
• 5+ years of experience in developing Data Science solutions, particularly in Natural Language Processing (NLP) and voice-related projects.
• Proficiency in Python, R, or C++ for programming and model development.
• Experience with large datasets, including both SQL and NoSQL databases in building ETL pipeline
• Experienced in tools such as Packer, Teraform, Cloudformation , AWS step functions, Sagemaker, other AWS services or Kubernetes.
• Experienced in implementing CI/CD deployment best practices
• Experienced cloud computing (AWS, OCI & Huawei) and GPU parallel processing 
• Experienced in ML models inference optimization, evaluation & monitoring
  
• Fluent in English; proficiency in Arabic is a plus.
  

Equal Opportunity Statement:

We are proud to be an equal-opportunity workplace, hiring great people from a wide variety of backgrounds.