Service Advisor | Al Futtaim Automotive | Nile Trading & Engineering
Location: Cairo, EG
Job Requisition ID: 165677
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to be the point of contact for customers and the Honda service department by greeting customers, assessing their vehicle issues, preparing job cards, scheduling appointments, and maintaining communication regarding the status of the vehicle to ensure excellent customer service.
What you will do:
• Greet customers and actively listen to requests and concerns
• Ensure the achievement of the repair order revenue and monthly targets
• Follow up with the department to ensure timely delivery of the vehicle to customers, with jobs carried out completely
• Ensure high level of customer satisfaction for customer retention and business development
• Perform job write up of all job cards based on the customer concerns and needs
• Maintain the Customer Satisfaction Index (CSI) score according to the Honda standards
Required skills to be successful
• Interpersonal skills
• Time management
• Proficient in Microsoft Office
• Communication and negotiation skills
About the team:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Aftersales Manager.
What equips you for the role:
• Bachelor’s degree in automotive or mechanical engineering
• 2-3 years’ experience as a Service Advisor in an Automotive dealership
• Strong customer service and upselling skills
• Excellent communication (written and spoken)
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.