About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Spa Director
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Spa Director who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About The Role
Spa Director who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
What You Will Do
Minimum 5 years management experience in a luxury Spa and Fitness
· Strong leadership & organizational skills required
· Excellent reading, writing and oral proficiency in the English language,
· College degree
· Thorough knowledge of 5-star service standards, effective application of spa staffing models. Proven ability to create and implement spa service menus, effective retail management.
· Successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.
· Proven leadership track record and luxury retail sales experience.
· Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, etc.
· Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent.
Manage and oversee all the Spa, Wellness and Fitness areas.
· Lead spa team (spa receptionists, spa therapists, spa attendants and free lancers).
· Ensure the highest level of guests’ experience thought monitoring their preferences, greeting and meeting them, quality treatments check.
· Work closely with Engineering and Housekeeping to maintain hygienic and safe environment according to local legislation and full guests’ satisfaction.
· Create and maintain professional and fruitful relationships with third party providers, vendors, suppliers and freelance staff.
· Control financial performance of the department, participating in tender and inventory processes, annual operating and capital investment budgeting.
· To be responsible and drive the Marketing/PR activities and spa promotions in close collaboration with Sales/Marketing/PR in-charges.
· Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends.
· Elaborate on a competitive pricing strategy, comprehensive treatment offering as well as relevant product retail line. Maintain an interesting treatment menu and stay abreast of trends in the industry to be incorporated. Choose and maintain the finest spa and retail products.
· Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
· Being able to interview, train, schedule, and monitor employee performance.
· Being able to lead by example, deliver feedback, training, performing reviews and disciplinary conversations to
team members as necessary.
· Complete payroll for all Spa and Fitness personnel.
· Properly manage stock and store retail offerings including inventory processes and communication of product needs.
· Perform other tasks or projects as assigned by the Front Office Manager and Director or Rooms.
