Support Engineer L1

As a Support Engineer L1 at SWATX, you will be an essential part of our IT support team, responsible for providing first-level technical assistance to our clients.
Your role will involve troubleshooting and resolving a variety of technical issues related to hardware, software, and network systems.
Key responsibilities include: Troubleshooting and resolving customer issues via phone, email, or chat.
Installing, configuring, and supporting end-user devices and software applications.
Documenting support tickets and maintaining accurate records of inquiries and resolutions.
Assisting customers in navigating technical problems and guiding them towards solutions.
Collaborating with higher-level support teams to escalate unresolved issues.
The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a keen interest in technology.
To be considered for this role, candidates should have: A degree in Computer Science, Information Technology, or a related field.
1+ years of experience in a technical support role.
Basic understanding of computer hardware, software, and networking concepts.
Excellent interpersonal and communication skills.
A customer-focused mindset and a passion for helping others.