Surveillance Shift Supervisor - Gaming - Luxor page is loaded
Surveillance Shift Supervisor - Gaming - Luxor
Surveillance Shift Supervisor - Gaming - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Yesterday job requisition id257450
The SHOW comes alive at MGM Resorts International
THE JOB:
As a Surveillance Shift Supervisor, you will oversee daily operations of the surveillance department, including supervising staff and ensuring effective monitoring of casino activities. You will be responsible for detecting suspicious behavior, managing video evidence, and coordinating with internal and external agencies to maintain security and regulatory compliance.
THE DAY-TO-DAY:
Surveillance and Incident Reporting: Remain alert to any suspicious activity and communicate findings to direct reports or designated personnel. Detect procedural errors, potential cheating, or any suspicious behavior that may threaten the company.
Violation Reporting: Notify the Pit Manager and/or Casino Shift Manager of all procedural violations. Communicate with appropriate departmental supervision when necessary and inform Direct Reports, the State Gaming Control Board, and relevant department managers or supervisors of any criminal activities.
Equipment Maintenance: Report any necessary repairs for surveillance equipment to the appropriate personnel.
Game Knowledge: Maintain an extensive understanding of all casino games, including payoffs, game odds, rules, procedures, cheating methods, and advantage play strategies.
Shift Management: Oversee shift schedules and manage daily shift operations.
Video Evidence Management: Maintain video file evidence by saving it to alternative media. Monitor areas such as Table Games, Casino Cage, Soft Count, Hard Count, Poker, and all employees on the casino floor. Operate CCTV and digital equipment as needed.
Confidentiality and Communication: Maintain strict confidentiality regarding property-related issues. Answer multi-line phones, direct calls to the necessary department, prepare daily reports and logs, and testify in court, if necessary, as a company representative.
External Collaboration and Training: Cooperate with the Gaming Control Board (GCB) and various external agencies. Attend company-sponsored training classes and assist with departmental training.
Staff Supervision and Training: Supervise Operators to ensure thorough video documentation and accurate interpretation of infractions. Review written reports prepared by Operators, develop, and administer training methods for staff on all games and slots with the Department Head’s approval, and issue counseling notices to Operators as needed.
Additional Responsibilities: Perform other job-related duties as assigned or requested by management to support departmental needs and ensure smooth operations.
THE IDEAL CANDIDATE:
Availability: Work varied shifts, to include weekends and holidays.
Education: High school diploma, GED, or equivalent educational experience.
Experience: At least 2 years of experience in gaming surveillance or table games operations within a casino or hotel setting.
Surveillance Expertise: Preferred experience of 2 years in gaming surveillance, with the ability to monitor activities, operate CCTV systems, and identify security or compliance risks.
Resort Background: Demonstrated experience in a resort or casino environment, with an understanding of high-stakes operations and commitment to delivering luxury service standards.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Free parking available both on and off shift.
Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.
FULL JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
