Technical Support Specialist

·        Respond to customer issues, and inquiries through phone, email, or chat. 

·        The ability to prioritize and manage several different tasks at once

·        Support partners and customers while providing first rate customer service 

·        Improve partner and customer satisfaction by improving responsiveness and anticipating their needs

·        Manage and solve platform issues using little to no supervision

·        Proactively monitor and resolve issues with the platform

·        Think critically to reproduce and resolve problem

·        Document all aspects, including reproductions and resolutions within the support ticketing system

·        Own escalated issues and drive them through to resolution by working with appropriate teams

·        Work on-call after-hours support rotations as required

·        Other duties as assigned

 Requirements:

·        2+ years of experience working in Technical Support.

·        Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams

·        Strong analytical, problem solving and troubleshooting skills

·        High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.

·        Team player and Fast learner – New environment and processes

·        Microsoft Windows operating system experience is helpful

 Desired Skills but not required

·        Working knowledge of fax technology and/or telephony service