Job Requisition ID: 165665
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to drive the achievement of set targets (revenue, gross margin, branches profit and loss) while managing the overall tires sales performance to consistently deliver seamless customer experience.
What you will do:
• Establish optimal tires retail customer service setup with the network and relevant stakeholders
• Enhance the tires value chain by researching and implementing new products and services
• Ensure and monitor optimal capacity of resources within the sales team and distribution channels
• Ensure compliance with all local government regulations and principal policies and procedures to minimize operational risk
• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates
• Analyse customer feedback to identify areas for improvement
• Effectively manage stakeholders and resolve issues through regular communication
• Submit accurate weekly sales forecasts for management reporting
• Plan, design and promote seasonal marketing campaigns at least twice a year to accelerate sales of a particular product
• Identify and arrange for tires to be released along with a new model to capitalise on the normal demand for new vehicles
• Work closely with the Inventory control manager to maintain optimum stocks at branch level to minimise lost sales due to non-availability of sizes
• Handle all External and Internal dealers/customer queries in a timely manner
• Make frequent trips at least once every quarter to all
• Work closely with all concerned principal representatives periodically to launch seasonal campaigns and effectively handle all product, stock, technical related matters and disseminate information with all sales and after sales staff
• Monitor and achieve the manufacturer set target on tires sale through proper coordination
• Job holder keeps vigilance on the local market for OEM competitors on the products available and pricing and discuss the impact and re-evaluate the strategy if required to remain competitive in the tires market
• Identify, liaise with vendors, determine financial viability and launch new tires to meet the customer varied needs and maximise financial profitability
• Evaluate technically the quality and reliability of such products be considered before new products are introduced
• Evaluate business opportunities to set up independent outlets carrying all our accessories as one stop shop, outside our facilities and submit the feasibility study proposal to management for approval
Required skills to be successful:
• Business acumen
• Leadership skills
• Excellent interpersonal skills
• Market Intelligence
About the team:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Head of Operations – Global Aftersales.
What equips you for the role:
• Bachelor’s or master’s degree in automotive or mechanical engineering
• Minimum of 10-15 years in Tires Sales Operations with an Automotive dealership (5-7 years in supervisory role)
• Ability to develop a business strategy and create a sales plan
• Experience with stock management and working with premium tyres brands is preferred
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.