Training & Development Officer

JOB PURPOSE: 

The Training & Development Officer manages all logistical and administrative aspects of the full training cycle, from planning and scheduling to successful delivery and follow-up while ensuring all sessions align with RDMC's training policies and plan. This role is crucial for maintaining detailed reporting on all activities and progress for the Training & Development Team and other stakeholders.

RESPONSIBILITIES/DUTIES 

Program Implementation & Coordination:

•Support the Training & Development Team in executing the training plan and distributing the training calendar to all RDMC departments.

•Ensure all aspects of training, from preparation and delivery to follow-up, are handled with a high degree of professionalism and organization.

•Manage program administration, including scheduling, tracking attendance, and monitoring implementation progress.

•Coordinate all logistical aspects of training sessions (e.g., room reservations, catering, materials) to guarantee smooth delivery.

Participant Engagement:

•Conduct effective induction and orientation sessions for new staff.

•Assist in delivering compelling training sessions, workshops, and leadership development programs. 

•Communicate with participants via email or phone to address questions and ensure completion of pre-work.

Reporting & General Support:

•Prepare and maintain daily, weekly, and monthly dashboards and reports detailing training and development activities and progress.

•Assist the Training & Development Lead in conducting comprehensive training needs analysis.

•Perform other related duties and responsibilities as assigned.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS: 

•A bachelor's degree in a relevant field such as Human Resources, Organizational Development, Education, or Business.

•Excellent command of the English language, both written and spoken.

KNOWLEDGE: 

•Familiarity with modern training methodologies and learning management systems (LMS).

•Understanding of effective training assessment and evaluation techniques.

•Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

•Knowledge of Microsoft Power BI is a significant advantage.

EXPERIENCE:

•3-5 years of experience in a training or learning and development role, preferably within a large or multinational organization.

•Experience with change management initiatives and fostering a culture of continuous learning.

DESIRED BEHAVIORS & EXPERIENCES

•Collaborator & Communicator, who enjoys working with others and can communicate effectively with employees at all levels of the organization.

•Proactive & Strategic, who does not just wait for tasks; anticipate needs, identify opportunities for improvement, and think strategically about how learning and development can support our business goals.

•Problem-Solver, who are skilled at identifying challenges and creating innovative solutions.

•Empathetic Leader, who can mentor and guide others, foster a positive and enthusiastic learning environment.

•Adaptable & Resilient, to navigate change and adjust to new priorities with a positive attitude.