Country Network Manager

Our client, an international logistics organization, is recruiting for aCountry Network Managerto join their business inBudapest, Hungary.

Position Title:

Country Network Manager

Position Type

Permanent

Start Date:

ASAP

Location:

Budapest, Hungary

Contact:

Bianca Papa | +49(0)89238898673

Core Objective

• To be fully responsible for the strategic planning, daily operations, and commercial performance of the national network in Hungary. By efficiently managing the network of DSP (Delivery Service Partner) and CSP (Customer Service Partner) franchisees, continuously improve operational timeliness, service quality, and profitability. 
  

  
  

• Maintain sharp insight into courier market dynamics to drive sustainable network growth.
  

  
  

Responsibilities 

DSP and CSP Franchisee Management

• Partner Development and Optimization: Responsible for the recruitment, screening, contract negotiation, and onboarding of DSP/CSP franchisees within Hungary.
  

  
  

• Performance Management: Establish and monitor franchisee Key Performance Indicators (KPIs), such as on-time delivery rate, parcel loss/damage rate, and customer satisfaction. Conduct regular business reviews.
  

  
  

• Relationship Maintenance and Support: Act as the primary point of contact for franchisees, building strong, trust-based partnerships. Provide operational guidance, training, and support, resolving escalated operational and commercial disputes.
  

  
  

• Capability Building: Identify capability gaps among franchisees, lead or coordinate resources to provide solutions (e.g., technical, procedural, management training), enhancing the overall service capability of the network.
  

  
  

• Compliance and Safety: Ensure all franchisee operations comply with company safety policies, service standards, and local laws and regulations.
  

  
  

Billing and Settlement Management

• Billing Accuracy: Oversee the accuracy and timeliness of all franchisee service fee, incentive bonus, and other charge settlements.
  

  
  

• Reconciliation and Payment: Lead the monthly settlement and reconciliation process, review and approve payments, ensuring the integrity and compliance of financial procedures.
  

  
  

• Cost Analysis: Monitor the cost structure of network operations, analyze cost drivers, and propose optimization suggestions to improve network profit margin.
  

  
  

• Dispute Resolution: Efficiently handle billing inquiries and disputes with franchisees.
  

  
  

Operational Timeliness and Service Improvement