Analyst Digital Document Servicing

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The American Express Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery, management and oversight of American Express’ digital document solutions within the Colleague Experience Group (CEG). American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.

How will you make an impact in this role?

This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of our digital solutions and electronic file programs. This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure the delivery of our digital solutions is effective and aligned with American Express’ standards and regulations. The ideal candidate must be positive and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.

Key Responsibilities:

• Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions
• Design, creation and implementation of digital servicing intake process
• DocuSign and Adobe eSignature solution support to include all aspects from consultancy to implementation
• Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units
• Process improvement, solution design and project coordination across multiple stakeholders and Business Units
• Define and support internal development, system integration testing and user acceptance testing in collaboration with technology partners
• Support compliance activities including third-party governance, risk assessments, and internal audits
• Mass Change administration including file processing and colleague support

Minimum Qualifications

• Technical experience with electronic signature applications (DocuSign, Adobe)
• Proven track record to collaborate, impact and influence others at all levels in the organization and maintain effective relationships with external partners
• Ability to adapt quickly to a continually evolving landscape, prioritize initiatives based on importance and requirements, and informally lead others
• Shown analytical, evaluative, and problem-solving abilities with extensive experience working in a team oriented, collaborative environment

Preferred Qualifications

• Bachelor’s degree in business administration, or a related field preferred 
• Minimum of 5 years of experience in HR solutions, preferably within a multinational organization
• Strong comprehension of American Express’ HR systems and data integrations
• Comprehension of Oracle HCM products
• Product management experience supporting digital services 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.