Entity:
Job Family Group:
Job Description:
Job Purpose
The main responsibility is to post cash to outstanding invoices and undertake the reconciliation of a variety of currency
Account reconciliations, added to several specific accounting tasks from simple to medium transactions. Acting as support to the collections team, to ensure customer accounts are monitored are tightly controlled and adhering to BP
Policy. Contact customers on due invoice amount and ensure the payment of effective payment plan in place. Collection
is core delivery for this role.
This process will require an advisor to manage inbound calls in specified queue and make necessary outbound calling to complete the tasks.
The AR Collections Analyst is accountable for timely and accurate recording of cash receipts, direct debit run and match invoices into the AR ledgers. They will ensure the debtors' position is managed to the relevant components of the current credit policy by ensuring the working capital impact & risk to the relevant business divisions are minimized.
This includes regular contact with internal / external partners in order to reach yearly goals / targets delivering a high level of service and support to the Customer, Sales and Finance teams. Prepare documents for period close while ensuring adherence to policies and procedures in the drive for outstanding customer service, operational excellence and compliance Build up and maintain professional relationship with Business Partners.
Key Accountabilities
o Inbound & Outbound direct telephone contact with customers to facilitate account payments & query resolution
o To conduct pro-active cash collection
o To contact customer prior to payment date and during the internal dunning process and document the results in corresponding CRM systems
To handle debit, note for returns with customers via telephone, to clarify settlement of outstanding
payments and to set delivery blocks and initiate termination of an agreement
o Perform the day-to-day processing of cheques, Direct Debit run, EFT/wire transfers, AR transactions
to ensure that cash receipts are recorded in the AR ledger on an effective, up-to-date and accurate
manner.
o Review and process refund transactions, deductions and other differences in adherence with the policy.
o Review of auto posted transactions
o Issue debit notes and credit notes in adherence with the policy.
o Deal with a wide variety of ad-hoc queries and monitoring of customers’ accounts consistent with BP’s credit standards.
o Responsible for researching and resolving problems within designated guidelines and researching
Through multiple database resources, and coordinating with collection teams /and or directly with customers as necessary.
o Chip in to the debtors reports, review meetings & provide an insight to payment history and trends
o Liaise with external teams who support the order to cash process to ensure core tasks are led within relevant metric measures to minimize overdue debt and accurate reporting
Education and Experience
o bachelor’s degree or equivalent experience in economics, Business, Finance, Accounting or related field with relevant
Language skills.
o Previous accounts receivable, cash application, master data or data analytical /customer service
experience (2+ years)
o Shared service center experience
o Voice calling experience
o Experience dealing/working with sales and external customers
o Good Analytical and numerical skills with financial accounting experience.
o Relevant systems knowledge – AS 400, JDE and SAP
o English, B2-C1
Skills and proficiencies
o Good interpersonal, influential and decision-making skills in order to manage and maintain good relationships with key collaborators.
o Able to manage difficult situations while maintaining the right balance of customer and business
focus
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.