Assistant Manager-Documentation Analyst-Agentic AI

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Documentation Analyst– Agentic AI
In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.
Key Responsibilities
· Develop and maintain high-quality technical documentation, including user guides, API documentation, process flows, and release notes.
· Ensure all documents follow established style guides, templates, and versioning standards.
· Use Content Management Systems (CMS) and version control tools (e.g., Confluence, SharePoint, Git, Azure DevOps) to manage documentation lifecycle.
· Collaborate with product and engineering teams to gather inputs and validate technical details for accuracy and completeness.
· Maintain documentation alignment with release cycles, ensuring timely updates and stakeholder reviews.
· Support knowledge management initiatives by organizing and curating reusable content within internal repositories.
· Conduct quality checks and peer reviews to ensure clarity, technical accuracy, and compliance.
· Assist in maintaining traceability and audit readiness for documentation associated with AI and data products.
· Continuously identify opportunities to improve authoring efficiency, structure, and discoverability of documentation.

Qualifications we seek in you!
Minimum Qualifications
· Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or related discipline.
· Experience in technical writing, documentation management, or content development.
· Proficiency in CMS tools (e.g., Confluence, Document360, SharePoint) and version control systems (e.g., Git, Azure DevOps).
· Good understanding of software development processes, Agile methodologies, and AI/data product ecosystems.
· Strong command of written English with the ability to convey complex technical concepts clearly.
Preferred Qualifications/ Skills
· Exposure to knowledge management systems (KMS) and enterprise content organization.
· Familiarity with AI platforms and cloud-based documentation tools (Azure, AWS, or GCP).
· Certification in Technical Writing, Knowledge Management, or Information Architecture.
· Experience working in Agile or DevOps documentation environments.
· Strong attention to detail, organization, and stakeholder coordination skills.
Why join Genpact?
· Lead AI-first transformation – Build and scale AI solutions that redefine industries
· Make an impact – Drive change for global enterprises and solve business challenges that matter
· Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
· Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
· Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.