Overview Lead and coordinate customer claims validation and processing, new product submissions, promotional program advices and pricing-related matters on behalf of the Independents & Wholesaler Account Sales teams. Responsibilities Functional Responsibilities • Assist with preparing internal / external business reviews, working cross-functionally to gather and collate information on service rates and financials • Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable • Assist with maintaining sales and trade spend trackers, ensuring accruals are accurate and monitored monthly • First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution • Preparation & communication of new lines and pricing information to customers based on agreed customer format and notification lead time requirements • Coordinate internal processes to align with new GTM service method with a particular focus on process documentation for rebate payments both contractual and discretionary (promotions) • Continuous improvement recommendations and implementation, especially in areas of Trade Spend tracking and Claims management • Super User for AR Collect program on behalf of Cluster Account Sales team People Responsibilities • Develop winning relationships with Cluster Sales Leadership team and other key stake holders within the Cluster business, ensuring highest levels of agility and support are provided • Support the Cluster Sales Lead with all initiatives to improve GBS service offerings Qualifications • Degree qualified in Business / Commerce (MBA Preferred) • Builds robust and successful working relationships • Strong written and verbal communication skills • Excellent organisation and prioritisation skills • Proactive, responsive and results driven& Highly proficient in Microsoft Office programs