Associate Customer Relationship Manager

Associate Customer Relationship Manager TR6

Based in Bangalore, the Associate Customer Relationship Manager will be responsible for the client relationship, retention, price yield and, together with the Business Development Managers, growing the Book of Business (BOB).  They will also be responsible for driving usage and ensuring new clients are effectively on-boarded, supported during the subscription period.

About the Role

In this opportunity as an Associate Customer Relationship Manager, you will:

• Develop book of business focusing on client engagement.
• Own renewals and ensure price yield achieved for designated accounts and prevent cancellations.
• Identify cross-sell/upsell opportunities and pass to Business Development Manager.
• On-board new clients and execute plans to drive usage and retention.
• Identify customer training needs and coordinate with Training Specialist to deliver.
• Educate customers on the product benefits over competitors.
• Depending on size of the customer develops relevant relationship to ensure optimal retention outcome.
• Accurate forecasting and reforecasting and reporting
• Account and territory planning.
• Salesforce discipline and maintenance
• Relevant product knowledge to ensure product can be renewed, cross-sell/upsell opportunity identified and to drive usage.
• Develop industry knowledge, understanding of what the client does and how they use our products and solutions.

About You

You’re a fit for the role of Associate Customer Relationship Manager, if your background includes:

• Experience in Account Management or Sales preferred.
• Bachelor’s degree in business, Finance/Accounting, Commerce or Law preferred.
• Strong relationship building skills and experience in establishing up to C level relationships.
• Interest in Gen AI and/or experience in presenting more complex technical concepts ideas to clients 
• Ability to develop account strategy.
• Previous exposure to the Technology/SaaS or IT sector is preferred
• Strong customer orientation
• Strong communication skills in English (written & verbal).

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.