Associate Project Manager, Client Implementation

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Project Manager, Client Implementation 

In this role, you will:

• Associate Project Manager will be expected to manage simple new to bank deals for all client tiers including gold, platinum and diamond and assist Senior Project Manager with execution of project on complex deals.
• Provide support in pre-mandate consultation and project management for our diverse client base, utilising your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
• Own E2E management of fulfilment requests with downstream operations teams via relevant mechanisms such as Clientsphere, email or another workflow tool specified by the project team.
• Own client communication throughout the project lifecycle and beyond on simple NTB projects.  Assist in client communication throughout the project lifecycle and beyond on complex NTB projects.
• Ensure all customers are dealt with in accordance with compliance and regulatory requirements with an aim to protect our customers as well as the reputation of HSBC by following treating customer fairly.
• Build and maintain effective relationships with the multiple stakeholders and liaise proactively to identify and facilitate adherence to Regulatory and Compliance requirements.
• Contribute to continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback.
• Participate in ideation & identification of change opportunities, facilitate seamless implementation / adoption of Central initiatives within the Team

To be successful you will:

• Experience in building effective client relationships and stakeholder management.
• Attention to detail and ability to prioritize work
• Ability to own end to end project management on simple NTB projects.
• Proficiency in payments and liquidity product knowledge.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes
• Strong organisational skills to manage multiple tasks and deadlines
• Ability to manage competing deadlines effectively in real-time.
• Strong communication written, verbal and interpersonal skills.
• Willingness to learn and grow within the role

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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