Associate, Real Time Management

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Monitor Service levels & associated metrics.
• Preparation of Daily / Weekly / Monthly reports.
• Root cause analysis of SLA deviations, action plan development and resolution.
• Attend centralized and / or site management meetings as per requirement.
• Cater to real time ad-hoc requests as per requirement.
• Key daily exception requests and update schedules.
• Optimize breaks the day of or day before the actual schedule.
• Schedule Ad-Hoc intra-day training requests and update schedules.
• Monitoring real-time queues & schedule attendance and adherence.
• The central point of contact for all schedule exceptions & time off requests.
• Crosstrain with Scheduling Analyst.

Key Skills and knowledge:

• IEX or Any Scheduling Tool
• Advanced Excel
• Fluency in English

Educational qualification:

• Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'