Associate Vice President - Client Service

Business Descriptor

Markets and Securities Services

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. Markets and Securities Services offers a range of fund administration, global custody, sub-custody and clearing services.

We are currently seeking an experienced professional to join the Markets and Securities Services team.

Principal Responsibilities:

The role is for AVP CLIENT SERVICES, CNC, ACCOUNT MANAGEMENT DCC. This role is part of the Onboarding team within DCC Client Services. The primary responsibility of the role is to grant license to foreign investors to invest in the India market. The key aspect of the role is to balance between regulatory compliance and ensure premium client service experience. The role holder is required to be a subject matter expert on the India Market regulations especially on the market entry side. Further, it requires constant engagement with the clients to ensure they are able to understand the market requirements on onboarding and address their documentation related concerns pertaining to onboarding.

Major Challenges: 

• Managing services and identifying risk areas within the area of control to meet and beat customer expectations
• Ensure that the activities are done accurately and before the cut offs.
• Ensure Staff development and motivation.
• Anticipating future client requirements and developing the capabilities to meet the same
• To operate flexible systems

Role Context:

• The Indian capital market is complex and hence it is extremely challenging to continuously offer superior service and flawless execution to our customer base, which are very demanding large institutional clients.
• Additionally, the Custody business is extremely competitive where a single client win / loss can result in revenue worth millions of USD getting impacted. The size of transaction intensifies the operational risks and small error can lead to financial and reputation impact.