Job Title:
BizOps Engineer I
Overview:
The Customer Access BizOps team is seeking a Site Reliability Engineer (SRE) to help strengthen platform reliability, improve CI/CD capabilities, and advance DevOps automation across Mastercard.
Who You Are-
A natural problem solver who enjoys understanding how systems work.
Passionate about CI/CD, automation, and eliminating manual effort.
Comfortable working across development, operations, and product teams.
Strong communicator with a sense of ownership and urgency.
Driven to push boundaries and continuously improve automation and reliability.
Mission-
BizOps ensures production readiness and enables a reliable, scalable, customer-first platform experience.
We partner closely with engineering teams to design, build, operate, and improve services with a focus on:
Availability, performance, and resilience
Intelligent monitoring and self-healing
Scalable and automated deployments
Shift-left operational readiness
Risk mitigation and compliance
Proactive production management
The team plays a key role in the DevOps transformation—standardizing operations, centralizing support interactions, and creating continuous feedback loops to enhance customer experience.
Role Responsibilities-
Support the full lifecycle of services—from design and deployment to operations and improvement.
Analyze ITSM data to identify operational gaps and provide feedback to development teams.
Prepare services for launch through capacity planning, design consulting, and readiness reviews.
Monitor live services for availability, latency, and system health.
Improve reliability and speed through automation and sustainable scaling practices.
Own and enhance the CI/CD pipeline, enforcing validation gates and DevOps best practices.
Drive effective incident response and lead blameless postmortems.
Troubleshoot across the full technology stack during production events.
Collaborate with global teams across time zones.
Mentor junior team members and share knowledge.
Required Skills-
BS in Computer Science or related technical field, or equivalent experience.
Strong fundamentals in algorithms, data structures, scripting, and software design.
Ability to debug, optimize, and automate code and processes.
Experience working with diverse stakeholders and making timely decisions.
Proficiency in one or more languages: Java, Python, Go, C/C++, Ruby, Perl.
Interest in distributed systems and large-scale architecture.
Exposure to AWS is a plus.
Preferred DevOps/CI-CD Experience-
Git/Bitbucket, Jenkins, Maven, Artifactory, Chef
Designing and implementing efficient CI/CD pipelines with minimal manual effort
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
