Business Analytics Senior Analyst

The job profile for this position is Business Analytics Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the centre of our International division’s ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for the international markets.

What’s the job?

Responsible for providing macro solutions for improvement opportunities, from all regions and functions of Cigna’s Global Health Benefits division.

You will be responsible for working with different project teams, and will be a core team member, proactively analysing process and working with the accountable stakeholders to turn insights into actions.

Key Responsibilities

• Analyze customer based results and behaviors with regards to productivity, quality, process efficiency, etc
• Work cooperatively with the multiple organizations globally to enhance service teams; enable more efficient service.
• Proactively manage demands across the business in terms of quality & design of the study requested; ease /  benefit of the request; lead time / prioritization of delivery etc
• Maintain functional expertise in database and application. Use best practices and the tools that support them.
• Effectively interacts with management, global business units, and cross-functional business partners to remain fully informed on Corporate Strategic Initiatives and key market and product development information needs
• Leads vendor relationship on strategic and business development projects
• Effectively communicates findings and recommendations to internal stakeholders
• Additional projects and responsibilities as assigned.

Requirements/Qualifications:

• Understand customer requirements and how they translate in application features.
• Collaborate with a team of professionals to set specifications.
• Design creative prototypes according to specifications.
• Write high quality source code to program complete applications within deadlines.
• Conduct functional and non-functional testing.
• Troubleshoot and debug applications.
• Evaluate existing applications and interpret business processes.
• Expert in advanced Excel Macro / Access and other MS office suites
• Experience in designing and building applications and macros.
• Ability to program in at least one programming language such as .NET, VB, Python, and Angular
• Exhibit knowledge and practice of SQL, IIS
• Excellent understanding of software design and programming principles.
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Experience with text analytics applications and/or a desire to learn skills related to non-structured data analytics.
• Hands-on experience working in large, multi-technology, multi-channel databases or other raw data to build consolidated business insights and executive dashboards required. 
• Very strong verbal and written communication skills in English required along with strong presentation skills in the presence of Senior Leaders.  An inquisitive mind, becoming the subject matter expert in Customer Insights from Internal data.
• Ability to maximize technology expertise and analysis to deliver re-usable, scalable customer experience and business process enhancements.
• Ability to work in a global environment with internal and external partners.

Why should you join Cigna?

You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our global technology stack. Right now we are investing in Cloud, AI & ML as well as working heavily with Agile and DevOps methodologies.

You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams / projects and much more.

FLEXIBILITY – We are a truly flexible business. We offer Hybrid working as well as flexible start / finish times. We pride ourselves on being able to offer a true work / life balance for all of our employees.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.