Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to help us better serve customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights. The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management.
Key job responsibilities
- Own, design, develop, document, and manage scalable solutions for new and ongoing analyses metrics, reports, and dashboards to support business needs
- Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences.
- Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience.
- Ability to clearly articulate assumptions, methodologies, results, and implications.
- Present deep dives and analysis to both technical and non-technical stakeholders, ensuring clarity and understanding.
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)
- Experience with scripting language (e.g., Python, Java, or R)
- Master's degree, or Advanced technical degree
- Knowledge of data modeling and data pipeline design
- Experience with statistical analysis, co-relation analysis
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