Business Operations Manager - Alternative Operations

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Business Operations Manager - Alternative Operations

Principal responsibilities

• Responsible for centralizing all MIs and Reporting for Alts Operations globally, maintaining a central database, with consistent measurables across regions. Responsible for data capture, aggregation collection and reporting globally (Including but not limited to UK, ASIA).
• Responsible for Know Your Client Oversight (“KYCO”) and key reporting across Alternatives (including Country Financial Crime Forum Reporting metrics, working in collaboration with global investment teams and investment operations counterparts.
• Partner with Investment Operations and Operations Design and Delivery to capture annual calendars for all of alternatives operations events, milestones etc. including Financial and Investor Reporting timelines, Tax Compliances, etc. to provide global visibility and support assessing areas of fungibility in Bangalore, onshore/across regions.
• Centralize and structure key documentations like Performance Level Agreements, Authorized Signatory Lists, Terms of Reference and other governance related matters across forums for Alternatives business globally.
• Support providing input to global and regional governance papers for alternatives related activities, for example Risk Management Meetings, Non-Codable Restrictions, etc. in collaboration with the Business Operations Senior Manager.
• Support managing demand and change management across Alternative Operations in partnership with Operations Design & Delivery, ensuring there is a central log of demand requests with appropriate prioritization (i.e. process improvement, system enhancements, new service scope, etc).
• Propose the use and roll-out of collaborative tools to enhance communication, storage, and consolidation across local Alternatives operations teams across all capabilities.
• Support with reporting indicators (MIs) on Headcount, hiring status, demographics, risk reporting .
• The role will require autonomy, collaboration, communication and engagement with Asset Management teams and Alternatives business across countries including but not limited to Asia, UK and offshore service teams.