Business Process Analyst II

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GENERAL DUTIES & RESPONSIBILITIES

As an Analyst, you will be responsible for completing intermediate to advanced adjustments to correct plan participant accounts. You will act as a subject matter expert, participate in team projects as assigned, and assist colleagues as needed. You may also function in a SME capacity within the team to review and sign-off on the work of other Specialists, which may include adjustments and trades.

• Responsible for completing intermediate to advanced adjustments to correct plan participant accounts.
• May contact other departments and/or outside agencies to resolve problems. 
• Processes retirement plan adjustments that are intermediate to advance in nature on the OmniPlus/AdminWeb system to correct erroneous transactions. (Ex. Current day adjustments, Loan corrections. Withdrawals, Contributions, Tradelink, and Plan-wide corrections using complicated calculator texts, manual calculations.)
• Having general understanding of other roles within RPS Operations (including but not limited to PSTs, PCTs, Cash Group, Tax Group, Asset Reconciliation, Dividend and Pricing Team and Trading) contributes to the development of problem resolution.
• This position also acts as a subject matter expert and participates in team projects as assigned.
• Senior Specialist will assist colleagues as needed and acts in a SME capacity within the team to review and sign-off on the work of other Specialists, which may include adjustments and trades.
• Appropriately escalates issues to management that involve potential financial exposure of impact to the firm.
• Prepares custom T966 reporting (customer report generators using system application language) on an as needed basis.
• Solid system knowledge for adjustments desired.
• As a specialist on the team, the incumbent will assist colleagues as needed on departmental policies, procedures, and processes.
• Creates and sustains positive working relationships with colleagues in Client Administration, Transactions and across Control and Services Support.
• Other related duties assigned as needed.

What you bring:

• Solid understanding of the Omni system and transactions associated with adjustments.
• 12 months of prior RPS Operations adjustment or Omni transaction processing experience and/or knowledge
• Ability to work effectively both independently and in a team environment.
• Solid interpersonal skills and ability to effectively collaborate to solve business challenges.
• Excellent organizational skills and the ability to handle multiple tasks and prioritize accordingly.
• Advanced knowledge of Word & Excel PC application software
• Demonstrated ability to apply strong analytical skills to effectively problem solve.
• Excellent verbal and written communication skills
• Solid mathematical ability 
• Demonstrated ability with excel and calculator text to perform mathematical equations.
• Basic knowledge of ERISA guidelines

EDUCATION AND OTHER REQUIREMENTS

• Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
• MS Access software proficiency.
• Experience using Agency, InfoPac, OmniPlan/OmniPlus/Adminweb, Business Objects, Agency Account Transfer System, AWD preferred.
• Aptitude toward data analysis.

About the team

FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services.  From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth.  We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time.  One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A variety of career development tools, resources and opportunities
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your technical skillset

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Broad knowledge of FIS’ products and services, business practices and processes
• Requires highest level understanding of organization’s business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Career professional role. Highly-skilled with extensive proficiency. Develops large and/or complex business process solutions that require complex analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple business process areas and business segments. Coaches and mentors junior Business Process Analysts. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires six or more years of demonstrated business process analysis/consulting experience and at least one project as the business process lead on a “large” project, i.e., a project with duration of more than 6,000 hours or spanning more than 4 months.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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