Business Strategy Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale. We work hard but try not to take ourselves too seriously. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Seeking an analytical and strategic business operations manager to join the central Product & Experience Strategic Operations (PESO) team in India who can be a trusted advisor to the USA based Business Operations & Strategy leaders and a respected partner to cross-functional peers. This role provides an opportunity to develop a deep strategic understanding of key ServiceNow’s business units as well as enjoy rare visibility across our full portfolio. The candidate must have relentless curiosity and very strong analytical and collaboration skills. This role will be a key contributor to the various Business Unit’s strategic and operational initiatives.

Become a founding member of our central PESO team in India to make a difference within the global Strategy & Operations team, ServiceNow, and the global community.

What you get to do in this role:   

• Serve as a key advisor and thought partner to Strategy & Operations leadership and the BU leadership to drive business impact
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations all in high-quality output (written and oral)
• Use your data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution
• Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders  

 To be successful in this role you have:

• Education - Bachelor’s Degree required. MBA or other Graduate degree preferred  
• 4+ years of relevant work experience. Strong preference for experience at a top management consulting firm, finance, or strategy & operations at a technology company
• Strong data analytics and problem-solving skills
• Effective communicator both verbally and in writing
• Track record of leading projects, building trusting relationships, and influencing others  
• Collaborative team player who is also an independent thinker
• Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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