Business Support Manager, LCS Operations

Support the Head of Operations, Legal and Associate Director, Legal to deliver the LCS function’s key priorities, including strategy, cost, communications, MI and productivity initiatives.

Strategy
•    Support the planning and delivery of the annual LCS Corporate Planning process.
•    Support the tracking and delivery of the annual scorecard priorities against the strategic agenda.
•    Support ad hoc work relating to strategy or change (including but not limited to, reporting, Target Operating Models, operating procedures, billing etc). 
•    Contribute to the development of the LCS technology roadmap to streamline and automate processes.

Business
•    Carry out finance/ accounting activities; budgeting, performance, forecasting, accruals, recharges, allocations, analyse variances and project financials, including investment financials.
•    Manage the annual operating cost budget for Legal Operations. Work with Head of Operations, LCS to maintain rigorous cost discipline across the function. 
•    Build and maintain an effective attrition model to feed into budget decisions.
•    Analyse and present headcount reporting in a meaningful manner to provide insights to support decision-making.
•    Liaise with Finance, HR, TTO and key stakeholders to establish best practices and drive efficiency throughout the LCS function.

Processes
•    Maintain standard processes e.g. for management of headcount, costs, MI generation etc, including identification and migration of best practices from other areas of the Bank. 
•    Participate in the development and maintenance of performance metrics for increased visibility and insight into the function’s performance.
•    Manage MI requirements for the LCS function with support from Associate Director, Operations, Legal.
•    Provide support on team communications activities, where required.
•    Support the Associate Director, Operations, Legal in the management of all Legal Operations team meetings.

•    Lead the implementation of projects/process improvement initiatives, as directed by Head of Operations, and/or Associate Director, Operations and/or Director of Reporting and Data, LCS Operations.
•    Support Head of Operations, Legal and Associate Director Operations, Legal in Business Management activities, (including but not limited to, governance, documentation, and process management etc.) 

People & Talent
•    Support Head of Operations, Legal and Associate Director Operations, Legal in people management in the areas of resourcing, talent development, performance management, learning and development and engagement and in partnership with HR.

Risk Management
•    Have an awareness and understanding of the Enterprise Risk Management Framework in relation to the LCS Operations and LCS function as required, and associated policies and standards. 

Governance
•    Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Provide support on the QPR/MPR meetings including but not limited to the meeting calendar, materials and taking minutes and manging action log.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support the Legal operations to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Head of Operations, Legal
•    Associate Director of Operations, Legal
•    LCS BPMs
•    Functional stakeholders including Finance, TTO, HR

Other Responsibilities
Embed Here for good and Group’s brand and values in their role and their team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

•    Bachelor’s degree in business administration, Finance, Accounting or a relevant field. 
•    6+ years’ experience in a generalist business partnering role required.
•    Exemplary accounting/financial/budgeting experience,
•    Strong analytical / numerical / problem-solving skills,
•    Good knowledge of Microsoft programs; Outlook, Word, PowerPoint, and expert in Excel (v-lookup, pivot tables, charts, and formulas), (Visio, SharePoint and ServiceNow is advantageous). 
•    Good project management skills required (certification e.g., PRINCE2 or PMP or Scrum is advantageous),
•    Self-learning and ability to find information and apply it.
•    Excellent attention to detail & time management, multitasking/prioritisation capabilities.
•    Excellent interpersonal and communication skills and multi-cultural awareness and sensitivity.
•    Exemplary integrity, ethics, independence, and resilience.
•    Ability to handle sensitive matters with discretion and confidentiality.
•    Knowledge of industry best practices for ways of working (certification e.g., Six Sigma or Business Analysis certificate is advantageous).
•    Experience in Legal or Compliance operations is advantageous.
•    Experience gained at Standard Chartered (or another major international bank) or one of the big four consultancies is advantageous.
•    Previous experience in Clarity or other budgeting software is advantageous. 

•    Data Insight and Analysis
•    Financial Management 
•    Process Management
•    Manage Change
•    Manage Projects
•    Business Planning
•    Manage Risk
•    Manage Conduct

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.