C# Dev + Support Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

"Basic Function and Scope of Responsibility:

The Software Engineer is primarily responsible for designing, developing, configuring and supporting computer software applications.

Essential Job Duties:

Level I - Minimum

• Manage designated technology application portfolio from configuration, maintenance and monitoring
• Provide analysis, architectural design and leadership on small size projects
• Work within defined IT processes and procedures including the company’s internal software development life cycle methodology (SDLC)
• Serve as liaisons between technical and business departments in order to ensure that all requirements and targets are met
• Work under close to moderate supervision with limited latitude for independent judgment
• Consult with senior peers on non-complex projects to learn through experience
• Apply basic application management and administration skills with moderate level of proficiency
• Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times
• Participate in 24x7 On Call rotation supporting break/fix ticket resolution.
• Other duties as assigned by management

Level II – Fully meets the responsibilities of Level I plus the following:

• Manage designated technology application portfolio from reengineering, enhancements and upgrades, to maintenance and monitoring
• Provide analysis, architectural design and leadership on medium and large complexity projects
• Work within and assist with management of defined IT processes and procedures including the company’s internal software development life cycle methodology (SDLC)
• Work with little to no supervision with extreme latitude for independent judgment
• Consult with senior peers on medium to large complexity projects
• Provide guidance and knowledge transfer to peers for areas of expertise
• Apply proficient application management and administration skills with moderate level of proficiency

Senior – Fully meets the responsibilities of Level II plus the following:

• Provide analysis, architectural design and leadership on large complex projects
• Work with little to no supervision with extreme latitude for independent judgment
• Consult with senior peers on large complexity projects
• Proficient in all levels and phases of application development and support

Essential Knowledge, Skills and Abilities:

Level I - Minimum

• Bachelor's degree in computer science, business or equivalent experience and training
• Up to 3 years of successful application & system development and management; database experience utilizing the .NET Framework
• Analytical, motivated and ability to learn new technologies and applications
• Ability to multi-task
• Knowledge and management of System Development Lifecycle Methodologies a plus
• Goal oriented, with excellent time management and organizational skills
• Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
• Ability to communicate clearly and fluently in English (written and spoken).
• Keenly attentive to detail
• Ability to keep sensitive information confidential

Preferred Experience:

• SQL Server or Oracle
• Leading projects, developing and administrating Laboratory Information Management Systems (LIMS): STARLiMS, Harvest, Copia
• Leading projects, developing and administrating Specimen Management Systems
• Leading projects, developing and administrating Lab Instrument Interfaces connecting instruments to LIMS
• Working knowledge of HL7 standard and coding
• Knowledge of testing laboratory operations and processes a plus
• Corepoint
• Developing and administrating ERP and CRM or other software systems: GreatPlains, SalesForce, Carevoyant
• High level of proficiency with PC based software programs; including project management tools, MS Project

Level II – Fully meets the qualifications of Level I plus the following:

• Minimum of 3-7 years of successful application & system development and management; database experience utilizing the .NET Framework
• Experience using and applying System Development Lifecycle Methodologies
• Proven experience leading tasks or projects related to medium to large size software implementations

Senior – Fully meets the qualifications of Level II plus the following:

• 7+ years of successful application & system development and management; database experience utilizing the .NET Framework
• Proven experience leading tasks or projects related to large size software implementations

Physical Requirements:

Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead

Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting

Ability to continuously operate a personal computer for extended periods of time (4 or more hours)

Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions"

Personal Skills:

• Customer-service oriented with a problem-solving attitude;
• Strong attention to detail and accuracy is essential;
• Entrepreneurial thinking and flexibility to change;
• Very good English communication skills (concise writing and orally convincing);
• Structured and clear writing skills;
• Proven ability to solve complex business problems using analytical reasoning;
• Demonstrated positive attitude, self-motivated, team player.

Required Qualifications:

• MCA or Bachelors in Engineering, Computer Science or equivalent.

PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.