Cisco Server Hardware - L1

Job Description: Experience 2 -4 years · 2+ years of Experience in Compute Hardware troubleshooting.
(L1)  Install, administer, and maintain hardware infrastructure.
 Diagnose and correct system issues, whether these be issues with correct operation or performance.
 Monitor compute hardware and elevate to L2 or L3 level.
 Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
 Track resource usage using monitoring and queuing software.
 Actively participate in Knowledge Management by creating new technical documents.
 Patch system firmware and software as needed.
 Peer assistance is an added trait.
Technical Skills:  Experience with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy  Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)  Experience in server hardware and troubleshooting.
 Experience managing multi node clustered setup.
 Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager  Knowledge of Server profile and fault tolerance.
 Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
 Familarity with Cisco Hardware (UCS series, UCS Manager).
 Familiarity with the Server Storage connectivity basics.
 Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution.
 Experience in Incident/Change/Problem management and Root Cause Analysis.
Business Skills:  Demonstrate strong written and verbal communication skills.
 Interacting and collaborating across different technology teams.
 Must work towards achieving vision for our customers.
 Affinity and a thorough understanding of support processes defined.
 Ability to work in a 24x7 environment in rotation shifts  Exhibit “Customer First and Customer Last Attitude” consistently.
 Ability to drive cases to closure and provide Case Summary.
 Demonstrate high level of technical & communication skills.
 Takes responsibility for end-to-end problem ownership and Talent worx is an merging recruitment consulting startup and we are hiring for One of our global edge-to-cloud Client.
Sharing their passion and purpose through technology and innovation.