Client Engagement

ABOUT THIS JOB 

In Nielsen Technology, we process over 250 terabytes of data every single day, manage it in the latest cloud technology, and build best-in-class analytical tools to add transparency and efficiency to the consumer goods market at a scale that no other company is able to achieve.  

As an RDH Client Service Analyst (CSA), you will play a key role in managing retail data hierarchy (RDH) operations, ensuring seamless delivery of high-quality, actionable insights for retail clients. This position requires strong analytical skills, a deep understanding of the CPG (Consumer Packaged Goods) industry, and proficiency with NIQ platforms. 

Key Responsibilities: 

• Stakeholder Engagement: Collaborate with internal teams, retail clients, and the commercial team to resolve challenges, manage client requests, and ensure smooth project execution. 
• Project Management: Oversee communications, timelines, and delivery of strategic retail projects, ensuring alignment with client needs. 
• Client Management: Coordinate closely with Ops teams to handle client queries, ensuring timely and high-quality responses. 
• Liaison: Act as a liaison between the onshore team, clients, the commercial team, and the COE team to facilitate effective collaboration and communication. 
• Data Quality Assurance: Act as a consultant to the retailer providing recommendations on RDH design and set expectations on quality of the output.. 
• CPG Industry Expertise: Leverage knowledge of the CPG industry and NIQ platforms (e.g., reference data, Discover) to provide data-driven insights and recommendations. 
• Data Analysis: Identify patterns and trends in retail data to optimize performance and help improve validation processes. 
• Hierarchy Management: Assess and implement changes to data hierarchies, working with clients to ensure accuracy and alignment with business goals. 
• Input File Preparation: Create and format input files for RDH setups and refreshes, and support the acquisition of POS files for new item management. 
• Problem-Solving: Utilize strong analytical skills to troubleshoot, validate, and deliver projects efficiently and effectively. 

ABOUT YOU 

• Bachelor's degree in Business, Data Analytics, or a related field. 
• Proven experience in the CPG industry. 
• Familiarity with NIQ platforms, including reference data, Discover, and other retail analytics tools, is a plus. 
• Strong analytical skills with a focus on data quality, trends, and insights. 
• Excellent communication skills with the ability to interact effectively with clients and internal teams. 
• Strong project management skills with the ability to handle multiple tasks and timelines. 
• A proactive, detail-oriented problem solver who thrives in a fast-paced environment. 
• Should be comfortable with Full-time (Night shift - 5:30 PM to 2:30 AM)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion