Customer Advisory & Business Consulting Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview: Seeking a specialist passionate about understanding business challenges and driving impactful solutions. Engage closely with field organisation, translating their goals into strategic recommendations and practical, tech-enabled solutions.

Role Responsibilities:

• Strategic Customer Engagements: Support strategists to conduct discovery workshops,  understand customer business objectives, challenges, and industry trends.
• Solution-Oriented Analysis: Develop strategic recommendations tailored to customer goals, grounded in industry best practices and go-to-market insights.
• Impact-Driven Deliverables: Create business cases, roadmaps, and value propositions that help clients understand the full potential of solutions, driving alignment and action.
• Enhancing Advisory Services with Technology: Identify opportunities to integrate practical automation solutions into advisory work, making recommendations more efficient and actionable.
• Value Validation with Data & AI: Support data-driven decision-making and validate value realization by using accessible AI tools (e.g., ChatGPT) and simple automation solutions to analyze and present data meaningfully.
• Thought Leadership & Industry Engagement: Contribute to the team’s consulting methodologies and frameworks, keeping them current with industry trends.
• Empower Sales & Consulting Teams: Share consulting insights and approaches with internal teams, enabling a strategic approach to customer engagements.

Qualifications:

• Experience: Approx. 5 years in business consulting with exposure to enterprise solutions, automation, Generative AI and automation tools. Computer Science / AI engineers preferred. 
• Industry Expertise - Skills navigating processes and experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred.
• Consulting & Analytical Mindset: Strong analytical skills, experience with financial modeling and business case development, and a consultative approach to solving complex problems.
• Interest in Technology: Practical understanding of how automation and data insights can enhance consulting work, with familiarity in Python or other scripting tools preferred.
• Effective communicator: Proven skills in public speaking, meeting facilitation, and document preparation, able to bridge technical and business conversations.
• Collaborative and Growth-Oriented: Enthusiasm for team-oriented problem-solving and a desire to continuously learn and innovate.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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