Customer Care Administrator

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Reports to – Regional Customer Care Manager-West & Central

Purpose of the Role:

Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.

Description of the role:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Order punching -placing orders which are received on calls / mails or on whats app

  
  

• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.

  
  

• Support for marketing & administrative tasks if any .

  
  

• Tele calling through CTI portal .

  
  

• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .

  
  

• Proactive approach

  
  

Candidate Requirements

• Education – Graduation .

  
  

• Excellent Communication skills

  
  

• Experience – 3years minimum in customer care department (serving customers as front liner)

  
  

• Flexible on Sunday/Public holidays & shift workings .

  
  

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.

Your ZEISS Recruiting Team: