Customer Retention Specialist

Description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. We offer a thriving performance-based environment which encourages collaboration, diversity and inclusion. We put a strong focus on integrity in everything we do and we play to win as a team. We are looking for a Retention Sales Specialist for the Greater India Region

Responsibilities

• Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages. 
• Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs. 
• Supports in developing and executing comprehensive sales strategies for existing clients. 
• Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings. 
• Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies. 
• Participates in training sessions to enhance sales techniques, product knowledge, and communication skills. 
• Ensures that all sales activities comply with industry regulations and legal requirements. 
• Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities 
• Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings. 

Education and Experience Required

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. 
• Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field 

Knowledge & Skills

• Business To Business 
• Customer Relationship Management 
• Demonstration Skills 
• Enterprise Sales 
• Outbound Calls 
• Product Knowledge 
• Sales Process 
• Microsoft Office 
• Sales Prospecting 
• Selling Techniques 
• Solution Selling 
• Value Propositions 

Cross-Org Skills

• Effective Communication 
• Results Orientation 
• Learning Agility 
• Digital Fluency 
• Customer Centricity 

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. 

Complexity

• Responds to routine issues within established guidelines. 

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