Customer Service Representative

This role is for one of the Weekday's clients Salary range: Rs 250000 - Rs 550000 (ie INR 2.
5 - 5.5 LPA) Min Experience: 1 years Location: Gurgaon , Delhi / NCR Noida , Uttar Pradesh JobType: full-time We are seeking a well-presented, empathetic, and results-driven Customer Service Representative (Female) to join our growing skin and dermatology clinic .
The ideal candidate will have 1–4 years of experience in healthcare, skin clinics, or dermatology centers , with a strong ability to manage patient interactions while supporting sales and clinic operations.
This role is critical in creating a welcoming patient experience, ensuring smooth front-desk operations, and contributing to clinic revenue through service promotion and appointment conversions.
Key Responsibilities Patient Interaction & Customer Service Act as the first point of contact for patients, both in person and over phone, WhatsApp, and email Greet patients warmly, understand their concerns, and guide them through clinic services and procedures Handle patient inquiries regarding treatments, pricing, packages, and post-treatment care with sensitivity and professionalism Ensure high levels of patient satisfaction by delivering prompt, courteous, and personalized service Sales & Revenue Support Promote skin, laser, aesthetic, and dermatology services to walk-in and existing patients Convert inquiries into confirmed appointments and treatment bookings Explain treatment plans, offers, and packages clearly to patients Upsell and cross-sell relevant services and packages while maintaining ethical healthcare standards Support monthly sales targets and contribute to clinic revenue growth Clinic Operations & Coordination Manage appointment scheduling, rescheduling, and follow-ups efficiently Coordinate with doctors, dermatologists, therapists, and technicians to ensure smooth daily operations Maintain accurate patient records, consent forms, and billing information Handle cash/card payments, invoices, and basic billing coordination Ensure front desk hygiene, stock availability (forms, brochures, consumables), and smooth workflow Administrative & Compliance Support Maintain patient confidentiality and adhere to healthcare compliance standards Follow clinic SOPs related to patient handling, documentation, and reporting Assist in maintaining daily reports, appointment logs, and sales tracking Required Skills & Qualifications 1–4 years of experience as a Customer Service Representative or Front Desk Executive in a healthcare, skin clinic, or dermatology clinic Strong communication and interpersonal skills with a patient-centric approach Proven ability to handle sales conversations and appointment conversions Basic understanding of dermatology, skin treatments, or aesthetic procedures (preferred) Strong organizational and multitasking skills Comfortable working in a fast-paced clinic environment Proficiency in basic computer applications and clinic management systems Preferred Attributes Presentable, confident, and empathetic personality Ability to handle patients with care, discretion, and professionalism Target-oriented mindset with a balance of service and sales excellence