Delivery Associate - AI Solutions

JD: Associate - AI Solution Delivery (Delivery Associate) | apna (Blue Machines) Location: Bangalore (Domlur) | Work from Office | 2-4 years The job, in plain terms You’ll translate real client workflows into AI agents that drive measurable outcomes; safely, consistently, and at scale- “The Blue Machines Way” Not demos.
Not “prompt engineering as a hobby.
” You’ll work with client realities: unclear requirements, edge cases, escalations, compliance, and outcomes that need to be delivered.
What you’ll actually do Sit with client teams to map what’s really happening (not what the SOP says).
You’ll support live deployments: monitor performance, triage issues, run test calls, and keep agents stable as volume and edge cases grow Build and improve conversational AI agents with guardrails, fallbacks, and escalation paths.
Provide production support: monitor dashboards/logs, triage issues, document incidents, and ship fixes with clear release notes Analyze and spot failure patterns, and ship iterative improvements weekly.
Define success metrics and run tight feedback loops (quality, containment, latency, CSAT, ticket deflection).
Write crisp internal updates and client-facing change notes.
Operate in ambiguity; own problems end-to-end.
You’ll do well here if you… Ask sharp questions before touching the solution.
Can explain tradeoffs without hand-waving.
Care about evaluation, not vibes.
Are resilient: you iterate when things are tested, and you can iterate towards perfection.
Communicate clearly in writing.
What we don’t care about Fancy buzzwords.
“I’m passionate about AI” with no evidence of doing hard work.
Perfect grammar more than clear thinking.
Why this role exists We’re deploying agents into real workflows at speed and scale for enterprises & organization across the world.
The agents must be useful, safe, measurable, and continuously improved.
  If it doesn’t hold up in the real world, it doesn’t count.