Deputy Manager- OTC Collection

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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How will you do it?

• In your role as a Collections Analyst you will be responsible for activities related to a broad cross section of Johnson Controls customer portfolios.
• You will manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints.
• You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application
• During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.
• You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers.
• With a strong analytical approach, you will support the business by understanding customer complaints, assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment.

What we look for?

• Bachelor Degree
• Fluent in English, strong verbal and written communication skills
• 1-7+ Years in combination of collections, customer service, inside sales, AP or related experience.
• To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research.
• Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fastpaced team environment while meeting deadlines
• Ability to perform moderately complex account reconciliation preferred
• Solid self-management
• Team player with pro-active approach and problemsolving personality
• Innovative and constantly looking for opportunities to improve
• Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage
• Ability to work IST 2nd Shift (European time zone).

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.