At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
The Sales - Plant Room Retrofit is dedicated to serving customers and acting as their representative to check on work that has been delivered to ensure quality and on time completion. The Sales Engineer must ensure that customers’ issues are being addressed and handled promptly by respective stakeholders to resolve issues. They understand customers’ needs and work out solution offerings to meet those needs.
The role is responsible for developing long-term customer relationships to achieve customer satisfaction in compliance with the company’s strategy. The role requires technical knowledge, customer focus, and ability to work closely with other departments and functions to deliver value to customers.
Job Responsibilities:
·Act as customers’ representative and point of contact for all matters specific to the customers’ plant room retrofit requirements for North Zone.
·Encourage customer growth and loyalty to the company through continuous support and customer assistance.
·Manage a Trane and Non-Trane Customer portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts in plant room retrofit.
·Have a strong presence in the market. Should be able to manage/establish connections with suppliers/vendors in HVAC industry.
·Should be able to support procurement team for finalization of supplier/vendors based on optimizing cost and adherence of Trane Technologies terms and conditions.
·Identify Trane and Non-Trane customer potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
·Identify potential opportunities with existing service customers and update customers on retrofit offerings.
·Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
·Understand customers / Vertical Market Needs and determines pricing and selling strategies.
·Prepare and review contract terms and conditions using standard Trane templates when applicable.
·Present the proposal to the customer.
·Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.
·Any other duties as deemed appropriate.
Key Competencies and Qualifications:
·Bachelor’s degree in mechanical engineering OR Diploma in mechanical / electrical engineering with HVAC background.
·At least 8+ years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
·Ability to read, analyse, and interpret engineering documents.
·Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions.
·Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
·Excellent verbal and written communication skills
·Able to work independently and collaborate with multi-functional teams.
·Organizational and time management skills
·Customer focus mindset
·Innovative mindset and willing to explore new front.
·Having hard negotiation skills with HVAC techno commercial knowledge.
Leadership Competencies:
·Passion for leading the changes: Strong desire to challenge the status quo, develop new approaches, make continuous improvement, and inspire/encourage others to do the same to promote changes in terms of Strategy, Business Model, Organization, People, Process, Tools, etc., with the aim to stay competitive for sustainable growth.
·Open minded learning agility: Strong professional knowledge and skill sets with agility to learn things fast, deal with ambiguity, open to feedback and go beyond boundaries.